Respondents of the M + M of insurance barometer selects representative and proportional after a multi-stage stratified random selection to the population by province. Person selected throughout Germany in the homes for the people aged 18 years and older according to the last birthday method. Overall, the insured when the survey have to answer more than 70 questions. General questions to the spectrum of subjects belonged to the health insurance fund, the scope of services and offer of the health insurance fund, for technical advice or friendliness and helpfulness, to information and communication, service and consulting services, the image / reputation and general assessment (customer satisfaction, customer retention, loyalty, sympathy, cross buying etc.). M + M insurance barometer allows each year the latest information based on:-facts and figures to the Insured satisfaction and insured binding in the health insurance market, – relationships between requirements of the insured, their satisfaction and their binding to the cash register, – continuation of the trends of recent years, – pulses to the review and future direction of the market positioning of the health insurance. M + M the company: M + M management + marketing consulting GmbH was founded in 1996. She is the daughter of management research group led by Prof. Dr.

Armin Topfer since 1984 + marketing. M + M advises companies on a national and international level. M + M combines in its holistic consulting approach Marktforschungs-and management concepts with the aim of achieving business excellence, increasing the company’s success and to increase the company’s value. Current information, news, and free downloads of the subject matter insured surveys, customer satisfaction analyses and performance across the spectrum by M + M (management of customer loyalty, customer surveys, insured barometer, seal of customer satisfaction, competitive analysis, Employee surveys, patient surveys, personal supervisor assessment, internal service providers heritage survey, 360-degree assessments, complaints management, balanced scorecard (BSC), six sigma, value driver management, process optimization, etc..